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Terms and Conditions

Before ordering goods from , Please read our terms and conditions carefully, which are in compliance with the Consumer Contracts Regulations which apply to all distance selling including mail order, telephone ordering, online stores and TV shopping and came into force in the UK on 13 June 2014. You should understand that by ordering from us you are agreeing to be bound by our T&Cs.

About Us

This website is operated by GetGorgeous. Our UK address is:  Rivington Avenue, Wirral, CH43 9HW. 

All customer service queries are handled via email. You can email our customer service team at

We will deliver your items in accordance with the delivery option specified by you when placing your order.Your items will be dispatched the next working day after receipt of your order, to the delivery address that you provide.  You are responsible for ensuring that the correct address and postcode is provided and we cannot accept responsibility for goods that are not delivered due to an incorrect address being provided.

Order cut-off for all delivery services is 12 noon (UK time).  Orders placed after 12 noon will be treated for the purposes of delivery as being placed the next working day.

We aim to dispatch orders within 24 hours during our working week. Our working week is defined as Monday to Friday excluding bank and public holidays.

Please note; Occasionally delays may occor that are beyond our control and this may effect the dispatch of orders within this timeframe.

You can cancel your order and return your goods up to seven days after your receive your items, in which case you will be responsible for return shipping costs and obtaining proof of posting. For hygiene reasons we are not able to offer exchanges or refunds on cosmetic products that have been used or goods returned to us with tamper-resistant seals or cellophane removed. This does not affect your statutory rights.

Items not received
We do our best to ensure your order is delivered on time but from time to time delays can take place through factors which are beyond our control.

Under Royal Mail guidelines an item is not considered lost until it has been missing for 15 working days. We will be unable to refund or replace until we have allowed this amount of time to pass from the date of dispatch. 

If your order does not arrive within the specified timeframe of your chosen delivery method then please report this to us via email at  You must inform us within 28 days of placing your order. We cannot consider claims for items not received outside of this timeframe.

The following terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.

Website access

1.1 It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible if you have registered.

Use of website

1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.

1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.

Website uptime

1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.

1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.

Visitor provided material

1.6 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.

1.7 When using this website you shall not post or send to or from this website any material:

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.

Links to and from other websites

1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.

1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.


1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.

1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

Exclusion of liability

1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.

1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

Law and jurisdiction

These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.